Customer Support - QI'E Group Technologies and Services

https://shmuker.oss-cn-hangzhou.aliyuncs.com/tmp/temporary/635f7c82b1949146405713b3/635f7c83b1949146405713b9/20240420155353/supportBg.png

Common problem

1.What is the working principle of the fully automatic oil press?

A： The fully automatic oil press sends the processed oil embryos into the press chamber, where they are pressed by the screw. The increase in pressure in the press chamber causes friction between the oil embryos, generates heat, and promotes the release of oil. The special design of the screw enables the oil embryos to achieve efficient relative movement during the pressing process, thereby increasing the oil yield. This process simplifies oil extraction, improves production efficiency, and ensures the purity of the oil.

2.How to customize soybean protein concentration (SPC) equipment according to the needs of enterprises and obtain accurate quotations?

A： To customize SPC equipment, customers need to conduct detailed pre-consultation with QIE Group technical team and provide their specific production needs and process requirements. The customization process typically includes draft design reviews, equipment feature selection, and production line configuration. Penguin sets prices based on materials, specifications and production capacity required. Customers can contact the QIE Group sales team to provide the necessary details to get the most accurate custom offer.

3.What are the special environmental and safety considerations for the SPC equipment provided by QIE Group?

A： Environmental protection and safety are one of the important features of QIE Group SPC equipment. The equipment uses food-grade ethanol as the extractant, avoiding the risk of harmful solvent residues. Equipment in accordance with ISO9001

4.What specific production applications can the QIE Group soybean protein enrichment (SPC) equipment be used for?

A： Penguin's SPC equipment is designed for the production of food-grade and feed-grade soy protein and is suitable for the production of additives in foods such as pasta and meat products, or raw materials for health products containing more than 70 per cent protein. At the same time, it is also suitable for the production of high quality protein sources for special feed additives, such as piglets, aquatic animals, calves and pets.

5.What services does QIE Group soybean white chip cryogenic production line include in equipment installation and technical support?

A： QIE Group provides customers with a range of services including equipment installation, commissioning and technical support. This includes full support from the beginning of the project to the completion of the project, such as preliminary design planning, equipment transportation to the site, installation and commissioning, staff training and follow-up maintenance and technical consulting services. QIE Group professional team ensures that the equipment can be installed correctly and efficiently, while ensuring that the customer's operators are proficient in the use of the equipment, ensure smooth production, and receive continuous technical support in subsequent production. These services ensure the stable operation of the customer's production line and maximize the return on investment.

6.What customized services does QIE Group soybean white chip production line provide to meet the production needs of specific customers?

A： The customized services provided by QIE Group involve customized design of soybean processing solutions according to customer specific requirements, including, but not limited to, process flow, equipment configuration and automation level. This means that regardless of the scale of production of customers and their requirements for specific parameters of the final product, QIE Group team of engineers will be able to design facilities that meet their operational and business objectives. The customization process involves specific discussions, assessing customer needs, and providing cost estimates to ensure that the delivered solution is not only technologically advanced but also cost-effective.

7.How can the low temperature solvent extraction process used in the low temperature production line of soybean white tablets (soybean meal) of QIE Group ensure the integrity and nutritional value of soybean protein?

A： The low-temperature solvent extraction process used in the low-temperature production line equipment of soybean white flakes (soybean meal) is a specially designed production method designed to minimize the impact of processing on the structure and functionality of soy proteins. After cleaning, grading and shelling at low temperature, soybean grains are extracted with solvents in high vacuum. Due to the low temperature, the thermal denaturation of soy protein will be greatly reduced, so the nutritional value and functional properties of the protein will be preserved as much as possible. The final soybean white flakes (low-temperature soybean meal) contain more than 50% of protein and less than 0.5% of fat content, and are suitable for being used as raw materials of high-quality feed and food additives.

8.How to improve production efficiency and reduce energy consumption in automatic soybean oil production line?

A： Our fully automatic soybean oil production line uses advanced oil processing technology, and every step from soybean cleaning to refining is optimized to ensure that raw materials are fully processed and converted. The whole system uses automation and intelligent control system, which not only realizes the accurate operation control, reduces the human error, but also reduces the manpower demand. More importantly, the production line is equipped with an energy recovery mechanism and a closed-loop system to effectively reduce energy consumption. The comprehensive application of these technologies makes the production line achieve high efficiency and energy saving while ensuring product quality.

9.How are the maintenance and maintenance cycles of large screw presses arranged, and are after-sales maintenance services provided?

A： In order to ensure stable operation and extend service life of large screw presses, it is recommended to carry out regular inspection and maintenance. Generally speaking, basic cleaning and lubrication of the machine should be carried out every day, the wear of each major component should be checked every month, and the machine should be maintained in detail according to the maintenance cycle in the instructions for use. As a professional supplier of grain and oil machinery and equipment, QIE Group provides after-sales maintenance services, including technical consultation and troubleshooting. For customized large screw presses, we will also provide specific use and maintenance training to ensure that customers can correctly operate and maintain the equipment to maximize its effectiveness and extend its service life.

10.How do the preheating and pressing functions of medium-sized screw oil press optimize oil quality?

A： The preheating function of the medium-sized screw oil press accurately raises the material to the appropriate temperature through the advanced temperature control system, making the oil easier to squeeze and retaining the nutrition and flavor of the oil. The pressing function adopts a unique screw shaft design to achieve continuous and automatic advancement of materials and improve pressing efficiency. This combination of preheating and progressive pressing not only increases the oil yield, but also avoids the adverse impact that overheating may have on the quality of the oil, ensuring stable quality and good taste of the final extracted oil.

Enterprise Terms and Policies: 1. Commitment to Product Quality: QI ' E Group is dedicated to delivering top-notch grain and oil machinery that meets global standards and certifications. Our production processes adhere strictly to the ISO9001:2000 quality management system certification, ensuring our products and processes maintain a leading position within the industry. In cases where product issues arise due to manufacturing defects, QI ' E Group will comply with applicable laws and provide customers with complimentary repair or replacement services. 2. Privacy Protection: We deeply value and safeguard the personal information and privacy of every user. QI ' E Group abides by all relevant privacy protection laws and will not disclose personal user information to third parties without the user's explicit consent, unless in accordance with legal procedures or within clearly defined partnerships that adhere to privacy protection standards. 3. Return and Exchange Policy: QI ' E Group offers reasonable return and exchange options. If the product has non-man-made damages or performance issues within the designated timeframe, customers are welcome to initiate a return or exchange according to the company's established processes. The return and exchange policy outlines the procedural steps, conditions, and timelines to ensure a fair and efficient resolution. 4. After-sales Commitment: We pledge to deliver comprehensive after-sales support, which includes installation guidance, operational training, and technical assistance, enabling customers to fully leverage our products and solutions. Customers can expect prompt and professional responses to any queries concerning products or services via our service hotline or online support. 5. Legal Compliance Assurance: QI ' E Group adheres strictly to all laws and regulations applicable in the countries where we operate, as well as the prevailing trade norms in the global market. Our business practices align with ethical standards and legal requirements to ensure the legitimacy and fairness of all transactions. 6. Policy Revisions and Updates: QI ' E Group reserves the right to modify and update the terms outlined in this policy at any time. Users will be informed of any changes via our official website or through other suitable channels. Continued use of our services indicates acceptance of the revised terms. 7. Dispute Resolution Protocol: In the event of a dispute, QI ' E Group will initially attempt to resolve the matter through negotiation. Should an agreement not be reached, the dispute will be submitted to the competent court in the jurisdiction where QI ' E Group is located for resolution through judicial proceedings. We are committed to protecting our customers' interests with utmost diligence to ensure a transparent and equitable dispute resolution process. This policy serves as an official statement from QI ' E Group aimed at ensuring the professionalism and accuracy of our operations, avoiding any exaggerated or misleading information, and rigorously safeguarding our customers' rights and interests.

Terms and Conditions

Technical Support

QI ' E Group provides comprehensive technical support in the field of machinery, covering product research and development, pre-sale, post-sale, installation, commissioning, training, maintenance, upgrade and consulting services:
1. Product research and development: in cooperation with Henan Machinery Design and Research Institute and Henan University of Technology, continue to carry out technological research and development of oil machinery, protein production and phospholipid extraction, and maintain product and technological innovation.
two。 Pre-sales service: provide targeted consulting services, assist customers to select appropriate grain and oil processing equipment, and answer related technical questions.
3. After-sales service: a sound after-sales service system has been established, including but not limited to troubleshooting, spare parts replacement and technical support.
4. Installation and debugging: provide professional installation guidance and equipment debugging to ensure the best performance when the equipment is put into operation.
5. Training: Provide comprehensive training services to customers 'operations and maintenance personnel to ensure that they can efficiently operate and maintain equipment.
6. Maintenance: provide timely equipment fault diagnosis and maintenance services to ensure the stable operation of the equipment and minimize downtime.
7. Upgrade: provide equipment and software upgrade services on a regular basis to ensure that equipment functions meet the latest industry standards.
8. Consulting services: provide customers with professional consulting services related to industry trends, technology upgrading and market development.

Enterprise After-Sales Service Terms:
1. Warranty Service:
1. All products provided by QI ' E Group are covered by a one-year quality assurance period, starting from the date of successful installation and commissioning.
2. Within this warranty timeframe, should any equipment fail or incur damage due to inherent product quality issues, QI ' E Group will offer users complimentary repair or replacement services.
2. Technical Support:
1. We deliver guidance for product installation and commissioning to ensure effective equipment utilization.
2. Comprehensive operation training and technical consulting services are available to aid customers in understanding equipment performance and maintenance protocols.
3. Technical consultation can be accessed via telephone, video, or email, ensuring swift responses to user inquiries and effective resolution of technical issues.
3. Maintenance Service:
1. We guarantee a maintenance service response time within 24 hours during working days, with expedited responses in emergency scenarios.
2. In cases of damage not caused by human error, only the costs for replacement parts will be invoiced.
3. Regular equipment inspection and maintenance services are offered to maximize operational stability.
4. Spare Parts Supply:
1. We provide prompt and reliable spare parts supply services to maintain the continuous and stable functioning of customer equipment.
2. Support and maintenance services for discontinued or upgraded equipment are also available, albeit limited.
5. Response Time:
1. Upon notification of issues by a user, the QI ' E Group After-Sales Service Center commits to responding within 4 hours.
2. The specific response timeframe may be modified based on actual circumstances and regional variances to ensure prompt service delivery.
6. Additional Services:
1. Users have the option to enter into a maintenance service agreement to benefit from regular equipment inspections and specialized maintenance support.
2. We offer consultation and execution of equipment upgrades and modifications to assist users in enhancing production efficiency.
7. User Feedback:
1. A user feedback mechanism has been established to regularly gather customer insights and recommendations.
2. User feedback and suggestions are managed promptly to ensure continuous enhancement of customer satisfaction.

After-sales service

https://shmuker.oss-cn-hangzhou.aliyuncs.com/tmp/temporary/60ec5bd7f8d5a86c84ef79ee/60ec5c15f8d5a86c84ef8155_repairServices_13.jpg

Maintenance service

1. Prompt response and fault identification: QI ' E Group offers immediate customer support to swiftly identify issues through phone or online interactions, minimizing downtime. 2. On-site repair services: Our skilled maintenance team can reach your location in the shortest time necessary to perform repairs and upkeep. 3. Remote support and monitoring: We deliver real-time technical assistance, mitigating potential issues through the remote oversight of equipment performance. 4. Spare parts availability: We maintain a sufficient inventory of spare parts to ensure quick replacements and uphold continuous equipment operation. 5. Scheduled maintenance plans: We offer regular maintenance schedules tailored to equipment usage, aimed at prolonging operational life and enhancing performance. 6. Training services: We conduct regular training on equipment operation and maintenance to boost the self-sufficiency of your team, thereby reducing long-term operational costs. 7. Upgrades: We provide dynamic software and hardware upgrades based on the latest technologies to ensure that equipment remains technologically advanced. 8. Transparent pricing: Our maintenance service pricing is straightforward, with no hidden fees, ensuring clarity and fairness in our services. 9. Quality assurance: We strictly adhere to the ISO9001:2000 quality management system, guaranteeing quality assurance across all maintenance projects to ensure service reliability. 10. Innovative strategies: We continually innovate maintenance technologies and techniques to offer more efficient fault resolution and equipment optimization solutions.

https://shmuker.oss-cn-hangzhou.aliyuncs.com/data/oss/65b068c3c2e9735675cac322/65b46cb67cfeb5177346777c/20240426173741/未标题-1_画板%201.png

Address: Intersection of Huagong Road and Changchun Road, Zhengzhou High-tech Zone, Zhongyuan West Road, Zhengzhou City, Henan Province

Email: [email protected]

Mobile: +8619059530213

Tel: 6789234

Contact: Ms.Liu

Please Feel Free To Leave Your Needs Here, A Competitive Quotation Will Be Provided According To Your Requirement.